{"id":14715,"date":"2020-09-24T13:05:30","date_gmt":"2020-09-24T13:05:30","guid":{"rendered":"https:\/\/start.cargoclix.com\/faq\/"},"modified":"2020-09-25T11:03:56","modified_gmt":"2020-09-25T11:03:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/start.cargoclix.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb]<div class=\"rt-heading-wrapper rt-2429671\">\n\t\t\t\t\t\t<h2 class=\"rt-heading\" >Foire Aux Questions <\/h2>\n\t\t\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter center\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-3501627&Prime; rt_paddings=\u00a0\u00bb40px,80px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb]<div class=\"rt-heading-wrapper mobile-text-center rt-3922561\">\n\t\t\t\t\t\t<h5 class=\"rt-heading primary-color\" >SLOT &#8211; EXP\u00c9DITEURS<\/h5>\n\t\t\t\t\t<\/div><div  class=\"rt-toggle  icons\"><ol><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Qu'est-ce que Cargoclix SLOT?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Cargoclix <a href=\"https:\/\/start.cargoclix.com\/fr\/slot\/\">SLOT<\/a> permet de programmer le chargement et le d\u00e9chargement des camions directement en ligne. Les transporteurs b\u00e9n\u00e9ficient de temps d&rsquo;attente plus courts. En tant qu&rsquo;exploitant du site, vous \u00e9conomisez les surestaries et pouvez rendre la planification de votre personnel plus efficace.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je utiliser Cargoclix pour mon entreprise?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Pour la premi\u00e8re fois vous pouvez demander une d\u00e9monstration en ligne de Cargoclix SLOT. Veuillez l&rsquo;organiser en cliquant sur <\/span><a href=\"https:\/\/start.cargoclix.com\/fr\/demo-en-direct\/\"><span style=\"font-weight: 400;\">\u00ab\u00a0Demander une d\u00e9mo en direct\u00a0\u00bb<\/span><\/a><span style=\"font-weight: 400;\"> ou en nous appelant directement par t\u00e9l\u00e9phone au +49 (0) 761 20 55 11 00, ou par e-mail \u00e0 <\/span><a href=\"mailto:support@cargoclix.com\"><span style=\"font-weight: 400;\">support@cargoclix.com<\/span><\/a><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Quels avantages Cargoclix SLOT peut-il apporter \u00e0 mon entreprise?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">SLOT donne des r\u00e9sultats positifs d\u00e8s le d\u00e9marrage. Vous pouvez \u00e9viter des pics de charge et des temps d\u2019inactivit\u00e9 improductifs. D\u00e9sormais, vous pouvez \u00e0 tout moment faire appara\u00eetre tout cela directement dans vos statistiques SLOT. Voir d&rsquo;autres avantages <\/span><a href=\"https:\/\/start.cargoclix.com\/fr\/slot\/\"><span style=\"font-weight: 400;\">ici.<\/span><\/a><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Puis-je utiliser Cargoclix si je n'ai que 2 \u00e0 5 camions par jour?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Oui, vous pouvez utiliser Cargoclix m\u00eame avec un petit nombre de camions puisque toutes les donn\u00e9es dont vous disposez seront regroup\u00e9es en un seul endroit, y compris les proc\u00e9dures de planification, le nombre de camions par jour, les documents de rapport individuels, etc.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je connecter mon syst\u00e8me ERP ou WMS existant \u00e0 Cargoclix SLOT?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Il est possible de connecter Cargoclix SLOT \u00e0 des syst\u00e8mes ERP\/WMS via le d\u00e9veloppement d&rsquo;une interface. Les co\u00fbts ne sont calcul\u00e9s qu&rsquo;une fois pour la programmation de l&rsquo;interface.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Puis-je utiliser Cargoclix SLOT pour diff\u00e9rentes unit\u00e9s de capacit\u00e9?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Le stockage des limites de capacit\u00e9 telles que le personnel, les chariots \u00e9l\u00e9vateurs ou les capacit\u00e9s de traitement est possible dans le syst\u00e8me Cargoclix SLOT.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je assurer la transparence avec toutes les parties impliqu\u00e9es dans le processus logistique?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Vous pouvez voir toutes les donn\u00e9es r\u00e9serv\u00e9es par les fournisseurs avant leur arriv\u00e9e sur place. Le syst\u00e8me SLOT affichera un enregistrement des flux de marchandises entrants, indiquant l&rsquo;heure \/ les heures pr\u00e9vues pour chaque camion, la quantit\u00e9 et la qualit\u00e9 des marchandises livr\u00e9es,ainsi que le solde des montants des contrats r\u00e9els et pr\u00e9vus \u00e0 livr\u00e9s.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Qu'est-ce que Cargoclix ETA?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Cargoclix ETA est un produit associ\u00e9 \u00e0 SLOT. Le ETA (Estimated Time of Arrival) apporte du dynamisme \u00e0 votre syst\u00e8me SLOT. SLOT vous aide \u00e0 planifier les capacit\u00e9s et les cr\u00e9neaux horaires. Le ETA affiche l&rsquo;heure d&rsquo;arriv\u00e9e estim\u00e9e du camion\u00a0 sur le cr\u00e9neau d\u00e9j\u00e0 r\u00e9serv\u00e9. Pour plus d&rsquo;informations, <\/span><a href=\"https:\/\/start.cargoclix.com\/fr\/eta\/\"><span style=\"font-weight: 400;\">cliquez ici.<\/span><\/a><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Qu'est-ce que Cargoclix TERMINAL?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Cargoclix TERMINAL est un produit associ\u00e9 \u00e0 SLOT. Avec TERMINAL vous pouvez r\u00e9organisez vos quais et l&rsquo;enregistrement des chauffeurs. Les conducteurs peuvent s&rsquo;inscrire dans leur propre langue via une tablette fixe ou un terminal PC. Vos employ\u00e9s seront soulag\u00e9s et la communication avec le chauffeur sera consid\u00e9rablement facilit\u00e9e. Pour plus d&rsquo;informations, <\/span><a href=\"https:\/\/start.cargoclix.com\/fr\/terminal\/\"><span style=\"font-weight: 400;\">cliquez ici<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Combien co\u00fbte Cargoclix SLOT?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Chaque r\u00e9servation co\u00fbte 50 centimes d\u2019euros. <\/span><\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter center\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-1260065&Prime; rt_paddings=\u00a0\u00bb80px,80px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb#f4f4f4&Prime;][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb]<div class=\"rt-heading-wrapper mobile-text-center rt-5505521\">\n\t\t\t\t\t\t<h5 class=\"rt-heading primary-color\" >SLOT &#8211; TRANSPORTEURS<\/h5>\n\t\t\t\t\t<\/div><div  class=\"rt-toggle  icons\"><ol><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je m'inscrire si je n'ai pas de compte chez Cargoclix?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Pour chaque entreprise, il y a un lien d&rsquo;enregistrement disponible. Si vous avez d\u00e9j\u00e0 re\u00e7u un dossier d&rsquo;invitation pour utiliser le syst\u00e8me SLOT de Cargoclix, vous trouverez le lien d&rsquo;enregistrement dans ces documents. Sinon, appelez-nous au +49 (0) 761 \/ 20 55 11 00 ou envoyez-nous un e-mail <\/span><a href=\"mailto:support@cargoclix.com\"><span style=\"font-weight: 400;\">support@cargoclix.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 avec le nom de l&rsquo;entreprise qui vous a demand\u00e9 d&rsquo;utiliser Cargoclix SLOT et nous vous enverrons le lien sp\u00e9cifique d&rsquo;enregistrement au client. <\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Quand mon compte sera-t-il activ\u00e9 apr\u00e8s l'enregistrement?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Apr\u00e8s votre inscription chez Cargoclix, votre compte sera activ\u00e9 jusqu&rsquo;\u00e0 la fin du jour ouvrable.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Dois-je m'enregistrer \u00e0 nouveau si une nouvelle entreprise demande \u00e0 utiliser Cargoclix?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Non, le service support de Cargoclix ajoutera chaque nouvelle entreprise \u00e0 votre compte d\u00e9j\u00e0 existant.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je ajouter une nouvelle entreprise dans mon compte Cargoclix existant?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Envoyez un e-mail \u00e0 <\/span><a href=\"mailto:support@cargoclix.com\"><span style=\"font-weight: 400;\">support@cargoclix.com<\/span><\/a><span style=\"font-weight: 400;\"> ou appelez-nous au +49 (0) 761 \/ 20 55 11 00 et nous ajouterons la nouvelle entreprise \u00e0\u00a0 votre compte.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je effectuer une r\u00e9servation dans le syst\u00e8me?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Vous recevrez un dossier d&rsquo;information de votre destinataire final avec toutes les informations n\u00e9cessaires pour effectuer une r\u00e9servation dans Cargoclix SLOT. Si vous n&rsquo;avez pas de manuel d&rsquo;utilisation pour\u00a0 faire des r\u00e9servations dans le syst\u00e8me, alors, veuillez regarder <a href=\"https:\/\/www.youtube.com\/embed\/-5_-nCikKxI?rel=0\">c<\/a><\/span><a href=\"https:\/\/www.youtube.com\/embed\/-5_-nCikKxI?rel=0\"><span style=\"font-weight: 400;\">ette vid\u00e9o.<\/span><\/a><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je savoir que ma r\u00e9servation a \u00e9t\u00e9 sauvegard\u00e9e avec succ\u00e8s dans le syst\u00e8me?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Si vous voyez un petit point bleu sur le cr\u00e9neau apr\u00e8s avoir sauvegard\u00e9 et ferm\u00e9 votre r\u00e9servation, cela signifie que la r\u00e9servation a \u00e9t\u00e9 sauvegard\u00e9e dans le syst\u00e8me. Dans certains cas, vous recevrez \u00e9galement un courriel de confirmation de la r\u00e9servation.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Je souhaite manipuler ou bien supprimer la r\u00e9servation, mais celle-ci est bloqu\u00e9e.<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Si la r\u00e9servation est d\u00e9j\u00e0 hors de la p\u00e9riode de r\u00e9servation limit\u00e9e par l&rsquo;exp\u00e9diteur ou d\u00e9j\u00e0 confirm\u00e9e, vous ne pourrez pas d\u00e9placer\/annuler\/couper\/modifier votre r\u00e9servation. Dans certains cas, l&rsquo;exp\u00e9diteur peut \u00e9galement d\u00e9sactiver les fonctions de couper, de copier et d&rsquo;annuler les r\u00e9servations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Veuillez contacter directement votre destinataire final qui effectuera les modifications n\u00e9cessaires pour vous.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Quand la p\u00e9riode de r\u00e9servation commence-t-elle\/se termine-t-elle?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Cela se varie d&rsquo;une soci\u00e9t\u00e9 \u00e0 l&rsquo;autre. Chaque rampe a sa p\u00e9riode de r\u00e9servation sp\u00e9cifique d\u00e9finie par l&rsquo;exp\u00e9diteur. Chaque compagnie d\u00e9finit ces p\u00e9riodes pour elle-m\u00eame. Veuillez cliquer sur la loupe situ\u00e9e \u00e0 c\u00f4t\u00e9 du nom de la rampe pour la voir.<\/span><\/p>\n<p><a href=\"https:\/\/start.cargoclix.com\/wp-content\/uploads\/2020\/09\/image_2020_09_09T08_57_11_653Z-e1601018328326.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-14733\" src=\"https:\/\/start.cargoclix.com\/wp-content\/uploads\/2020\/09\/image_2020_09_09T08_57_11_653Z-e1601018328326.png\" alt=\"\" width=\"133\" height=\"66\" \/><\/a><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je voir mes r\u00e9servations pour une p\u00e9riode sp\u00e9cifique?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez acc\u00e9der \u00e0\u00a0 l&rsquo;onglet R\u00e9servation, cliquez sur Rechercher, choisissez \u00e0 partir et jusqu\u2019\u00e0 quelle date vous voulez faire la recherche et cliquez \u00e0 nouveau sur Rechercher et vous verrez toutes vos r\u00e9servations pour la p\u00e9riode s\u00e9lectionn\u00e9e.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que signifient les diff\u00e9rentes couleurs des cr\u00e9neaux horaires?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Les cr\u00e9neaux horaires gris fonc\u00e9 \/ gris clair ne sont\u00a0 pas r\u00e9servables.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les cr\u00e9neaux \u00e0\u00a0 bandes diagonales sont d\u00e9j\u00e0 r\u00e9serv\u00e9s par d&rsquo;autres compagnies de transport.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Les cr\u00e9neaux blancs sont r\u00e9servables.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que puis-je faire si je souhaite modifier l'heure de ma r\u00e9servation?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Vous pouvez modifier l&rsquo;heure de votre r\u00e9servation en la coupant et en la collant si la fin de la p\u00e9riode de r\u00e9servation vous le permet encore. Veuillez noter que le d\u00e9placement\u00a0 n&rsquo;est possible que si la r\u00e9servation est encore dans la p\u00e9riode de r\u00e9servation et n&rsquo;est toujours pas confirm\u00e9e. <\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que puis-je faire s'il n'y a pas de cr\u00e9neaux horaires disponibles?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">S&rsquo;il n&rsquo;y a pas de cr\u00e9neaux horaires blancs (libres) disponibles pour votre date de livraison, veuillez vous adresser directement \u00e0 votre destinataire final ou bien r\u00e9server pour une autre date. <\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je r\u00e9server un cr\u00e9neau horaire r\u00e9p\u00e9titif (en s\u00e9rie)?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez contacter \/ votre soci\u00e9t\u00e9 exp\u00e9ditrice en lui fournissant toutes les informations n\u00e9cessaires. <\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je cr\u00e9er un nouveau compte pour mon coll\u00e8gue si je suis d\u00e9j\u00e0 un utilisateur de Cargoclix?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez suivre les \u00e9tapes suivantes:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Acc\u00e9der aux onglets\u00a0 Mon Cargoclix=&gt;Donn\u00e9es des base =&gt;<\/span><span style=\"font-weight: 400;\">Donn\u00e9es personnelles et cliquez sur \u00ab\u00a0Cr\u00e9er un nouvel utilisateur\u00a0\u00bb.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Apr\u00e8s avoir compl\u00e9t\u00e9 l&rsquo;enregistrement, veuillez envoyer un email \u00e0 <\/span><a href=\"mailto:support@cargoclix.com\"><span style=\"font-weight: 400;\">support@cargoclix.com<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 en incluant le nom d&rsquo;utilisateur et le nom du CargoMarket et nous activerons le nouveau compte.<\/span><\/li>\n<\/ol>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je modifier mes donn\u00e9es personnelles dans Cargoclix?<\/div><\/div><div class=\"toggle-content\"><ol>\n<li><span style=\"font-weight: 400;\">Veuillez acc\u00e9der aux onglets Mon Cargoclix=&gt;Donn\u00e9es de base=&gt;Donn\u00e9es personnelles.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Cliquez sur le bouton \u00a0\u00bbEditer\u00a0\u00bb ci-dessous.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Editez le champ n\u00e9cessaire.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Cliquez sur le bouton \u00a0\u00bbMise \u00e0 jour\u00a0\u00bb ci-dessous. <\/span><\/li>\n<\/ol>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que puis-je faire si j'obtiens un message d'erreur ``par exemple, un nom d'utilisateur ou un mot de passe erron\u00e9``?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez cliquer sur le lien Mot de passe oubli\u00e9 ou contacter le service <a href=\"support@cargoclix.com\">support Cargoclix<\/a>.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que puis-je faire si j'obtiens un message d'erreur par exemple ``L'utilisateur est bloqu\u00e9 en raison de nombreuses tentatives non valides. Veuillez contacter l'administrateur``?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez contacter le service <a href=\"mailto:support@cargoclix.com\">Support Cargoclix.<\/a><\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Comment puis-je modifier les informations de ma r\u00e9servation?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Vous ne pouvez modifier les donn\u00e9es de votre r\u00e9servation que si elle est encore dans la p\u00e9riode de r\u00e9servation.\u00a0<\/span><span style=\"font-weight: 400;\">Si les champs ne sont plus modifiables, alors entrez les informations dans la section commentaire.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Combien co\u00fbte Cargoclix SLOT?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Il n&rsquo;y a pas de frais ou de co\u00fbts mensuels pour l&rsquo;inscription. Chaque r\u00e9servation co\u00fbte 50 centimes d\u2019euros.<\/span><\/p>\n<\/div><\/li><li  class=\"\"><div class=\"toggle-head\"><div class=\"toggle-title\"><span class=\"icon-help-circled\"><\/span>Que puis-je faire si les rampes ne sont pas affich\u00e9es sur le calendrier?<\/div><\/div><div class=\"toggle-content\"><p><span style=\"font-weight: 400;\">Veuillez contacter votre destinataire final pour lequel vous devez prendre le rendez-vous.<\/span><\/p>\n<\/div><\/li><\/ol><\/div>[\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter bottom\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-8031007&Prime; rt_paddings=\u00a0\u00bb40px,40px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime; tablet_align=\u00a0\u00bbcenter\u00a0\u00bb mobile_align=\u00a0\u00bbcenter\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_class=\u00a0\u00bbrt-7966690&Prime; rt_margins=\u00a0\u00bb,\u00a0\u00bb rt_paddings=\u00a0\u00bb20,20,,\u00a0\u00bb rt_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb\u00a0\u00bb]<div class=\"rt-heading-wrapper style-2 rt-3596548\">\n\t\t\t\t\t\t<h4 class=\"rt-heading style-2\" >Avez &#8211; vous encore des questions?<\/h4>\n\t\t\t\t\t<\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime; text_align=\u00a0\u00bbright\u00a0\u00bb tablet_align=\u00a0\u00bbcenter\u00a0\u00bb mobile_align=\u00a0\u00bbcenter\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_class=\u00a0\u00bbrt-8821647&Prime; rt_margins=\u00a0\u00bb,\u00a0\u00bb rt_paddings=\u00a0\u00bb20,20,,\u00a0\u00bb rt_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_wrapper_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_bg_color=\u00a0\u00bb\u00a0\u00bb rt_bg_overlay_color=\u00a0\u00bb\u00a0\u00bb]<div class=\"button_wrapper  arrow rounded\"><a href=\"https:\/\/start.cargoclix.com\/about-us\/\" target=\"_blank\" title=\"Veuillez nous contacter\" class=\"button_  heading-font black medium rt-5957770\"><span><span>Veuillez nous contacter<\/span><\/span><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright top\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb][\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_placement=\u00a0\u00bbmiddle\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbcenter center\u00a0\u00bb rt_bg_attachment=\u00a0\u00bbscroll\u00a0\u00bb rt_bg_layer=\u00a0\u00bb\u00a0\u00bb rt_bg_video_format=\u00a0\u00bbself-hosted\u00a0\u00bb rt_class=\u00a0\u00bbrt-3501627&Prime; rt_paddings=\u00a0\u00bb40px,80px,,\u00a0\u00bb rt_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_tablet_content_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_paddings=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_margins=\u00a0\u00bb,,,\u00a0\u00bb rt_sp_content_margins=\u00a0\u00bb,,,\u00a0\u00bb][vc_column rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbauto auto\u00a0\u00bb rt_bg_position=\u00a0\u00bbright [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14715","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Cargoclix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mail.savoiedecision.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Cargoclix\" \/>\n<meta property=\"og:description\" content=\"[vc_row rt_row_background_width=\u00a0\u00bbfullwidth\u00a0\u00bb rt_row_content_width=\u00a0\u00bbdefault\u00a0\u00bb rt_row_style=\u00a0\u00bbdefault-style\u00a0\u00bb rt_row_height=\u00a0\u00bb\u00a0\u00bb rt_column_gaps=\u00a0\u00bb\u00a0\u00bb rt_row_shadows=\u00a0\u00bb\u00a0\u00bb rt_row_borders=\u00a0\u00bb\u00a0\u00bb rt_bg_effect=\u00a0\u00bbclassic\u00a0\u00bb rt_bg_image_repeat=\u00a0\u00bbrepeat\u00a0\u00bb rt_bg_size=\u00a0\u00bbcover\u00a0\u00bb rt_bg_position=\u00a0\u00bbright 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